radars.com.au (The Radar Shop) Shipping, Warranty & Returns

No product can be returned to radars.com.au(The Radar Shop) without prior approval. All warranty returns MUST be received back to The Radar Shop prior to any replacement being dispatched. Some warranty support is only available directly to/from the manufacturer. It is the customer's responsibility to pay for freight to The Radar Shop, and The Radar Shop will pay the return freight only if an item is faulty. Return freight is by standard post, express post (if required) for returned items is at the customer's expense. Products found not to be faulty will incur a service charge and return delivery is paid by the customer. Return delivery on items returned for exchange is the customer's responsibility.

All deliveries are sent UNINSURED, unless you specifically request insurance for your delivery. Specific insurance quotations are available. Warranty expressly does NOT cover products that are damaged in or during transport. All items are tested immediately prior to dispatch from our store. No responsibility is accepted by The Radar Shop for items damaged in transport. We STRONGLY recommend optional delivery insurance to cover damage or loss during transportation. Damage in transportation is born by the receiver if they opt for no insurance. As we are already supplying free, or subsidised freight, we are unable to provide free insurance as this may costs more than the freight.

Lost deliveries must be reported within 7 days past the due date. Outside of 7 days, track and tracing may not be possible on some services. No responsibility is assumed by The Radar Shop for lost deliveries. Optional insurance will cover this type of incident and is recommended for expensive or important items. No responsibility for a delivery is accepted once it has left our premises.

Under no circumstances is any delivery component refundable.

Do not accept a delivery if the package has been damaged in transport. You must notify The Radar Shop within 7 days of a product that is "dead on arrival" or DOA. Outside of this time you may need to contact the manufacturer directly for replacement. Items damaged in transport may or may not be replaced at our discretion. If you require insurance against damage during delivery, please optionally insure your order.

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